Embracing and Navigating Uncomfortable Conversations
Active listening Adapting services to cultural needs Addressing disparities in service delivery Advanced communication skills training Advocating for culturally responsive policies Boundary issues Building trust and rapport Coaching and mentoring Communication Skills Conflict of interest Conflict resolution Conflict resolution with staff Conflict resolution within teams Continuous Learning & Professional Development Cultural Competence Cultural competence in ethics Cultural competence training Culturally competent communication Decision-making Effective team communication Empathy Ethical Decision-Making Leadership development programs Leadership Skills Nonverbal communication Problem-solving Promoting a positive team culture Recognizing and valuing diversity Recognizing personal biases Supervisory Skills Team Building and Collaboration Understanding cultural diversity Verbal communication Written communication
Training Date: By Request
Delivery Format: Online-Live, In-Person, In-Community
Training Swap: Yes
By the end of this session, participants will: Understand the importance and impact of uncomfortable conversations in leadership. Explore theoretical foundations: boundary critique, systems thinking, unconscious bias, and personal mastery. Learn and practice tools to navigate emotionally charged, value-based, and high-stakes conversations. Reflect on personal leadership identity and apply insights to workplace challenges. Build confidence in fostering psychologically safe, inclusive team environments.
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