Conflict resolution

  • Executive Director 101 (3 Sessions Lab)

    <h2>Lab Outline</h2> <p> <strong>Executive Director 101</strong> supports first-time, or incoming, executive directors (EDs) with practical skills and knowledge to succeed in their role. </p> <p> In this lab, we will explore the eight domains of the executive director position: </p> <ul> <li>Leadership</li> <li>Governance</li> <li>Program and Service Management</li> <li>Human Resources</li> <li>Fund Development</li> <li>Financial Management</li> <li>Community and…

  • Sorry, Not Sorry

    An Unapologetically Canadian 8-part Strategy Series for Courageous Leadership in the Age of Chaos. The old rules are cracking. Your leadership is more vital than ever. Wildfires, whistleblowers, algorithmic outrage, and a growing pile of expectations. If you’re a leader in Canada right now, you don’t need a pep talk, you need a resilience strategy…

  • Personality Dimensions – Level 2 Facilitator-Trainer Qualification

    For currently certified Personality Dimensions Level 1 Facilitators seeking to become PD Facilitator-Trainers, Level 2 in-person training can be arranged. Facilitator-Trainers will need to either (1) identify a group of people who are seeking Level 2 qualification, select dates, and arrange a location or (2) identify a group of people who are seeking to achieve…

  • Personality Dimensions – Level 1 Facilitator Qualification / Bridging

    Personality Dimensions® is a comprehensive model that deepens understanding of, and appreciation for, individual differences. To use this model, facilitators need to successfully complete Facilitator Qualification (Level I) training. Course participants will develop/enhance their knowledge of Personality Dimensions® with a specific focus on understanding personality type/temperament history; exploring the tool’s history, development, and components; and…

  • Embracing and Navigating Uncomfortable Conversations

    By the end of this session, participants will: Understand the importance and impact of uncomfortable conversations in leadership. Explore theoretical foundations: boundary critique, systems thinking, unconscious bias, and personal mastery. Learn and practice tools to navigate emotionally charged, value-based, and high-stakes conversations. Reflect on personal leadership identity and apply insights to workplace challenges. Build confidence…

  • Job Developer

    Job Developers have an important role to play in helping candidates (i.e., job-seeking clients) find meaningful employment and creating strong partnerships with employers; they make a crucial link between the agencies supporting candidates and the local business community. Job Developers need to be equipped to support diverse candidates while also meeting the needs of employers….

  • Career Coaching Skills

    This course will highlight differences between coaching and counselling. It is designed to develop/enhance the skills of managers, supervisors, HR managers, coaches, and career practitioners who need to coach employees or clients regarding career issues. Note: This course is part of the larger Career Management Professional Program. Course prerequisites apply. New students must apply online:…

  • Accessible Customer Service

    Are you unsure about how to interact with or effectively support people with disabilities? This one-hour course will provide your team with suggestions for how to create accessible and inclusive spaces for your customers or clients. Through discussion and case studies, participants will practice skills for supporting people with various types of disabilities. Self-paced, online…

  • Suicide Awareness: Introduction

    Suicide Awareness: Introduction is a 60 to 90-minute session, online or in person, aimed at reducing stigma, increasing awareness, and motivating personal and collective action for suicide prevention. The session opens up a dialogue about suicide, a stigmatized and challenging topic for many. It helps participants understand the nature of suicide in communities, the needs…