Emotions are a normal and healthy part of our lives. This session focuses on emotional awareness and practices that can support us to respond more skillfully to challenging situations. What participants will learn: – An understanding of where emotions come from – Tools for navigating emotions with more ease – Mindful practices for regaining control…
safeTALK is a half-day in-person training that teaches participants how to identify persons with thoughts of suicide and connect them to support to help keep them safe. People thinking about suicide do not want to die; often, they are looking for a way to manage their emotional pain. safeTALK is an internationally recognized LivingWorks program…
This half-day session explores how to skillfully respond and de-escalate emotional distress. It can be customized to the needs of your organization, and is relevant for any staff or volunteers who interact in person, online, or on the phone. At the end of the session, participants will be able to: – Describe the stress response,…
Overview: The BC Social Service Sector plays a critical role in serving communities and individuals to build capacity and address systemic inequities. With a growing awareness and need for inclusive, resilient, and equity-driven workplaces, social service organizations and leaders have an obligation to foster and maintain psychologically healthy and safe workplaces. This is a proven…
The BC Social Service Sector plays a vital role in addressing systemic inequities and supporting thriving communities. Yet, one of the most underrepresented and misunderstood groups in our workforce—people with disabilities—remains overlooked. Despite making up at least 27% of working-aged adults in Canada, people with disabilities continue to face significant barriers to employment and inclusion….
Dive into this course to understand microaggressions and their profound impacts. Learn strategies to foster inclusivity, improve team dynamics, and enhance workplace culture through awareness and proactive engagement. Our self-paced online course provides a downloadable summary and a certificate of completion.<br> <br> Curriculum:<br> <br> Introduction<br> <br> Microaggressions<br> -What Are Microaggressions?<br> -Understanding Microaggressions<br> -Microaggressions in the…
Workplace bullying and harassment incidents are real and often under-reported issues — not only among staff and management, but sometimes even involving clients, suppliers and other partners int he community. In community service and non-profit environments, where relationships and trust are central to your mission, these behaviours can be particularly damaging to team cohesion, service…
Supervising staff in community service organizations comes with a unique set of challenges—limited budgets, staffing shortages, and scarce resources can make effective performance management feel out of reach. Yet, building a strong, mission-driven team starts with setting clear expectations, coaching for success, and addressing performance issues proactively and fairly. We also have to effectively identify…
In BC’s community service sector—where staff support vulnerable individuals and families in high-stress, emotionally charged environments—conflict is inevitable. Whether it’s tension within your team, disagreements with colleagues, or difficult interactions with clients, how supervisors respond can make all the difference in the world. This hands-on workshop is designed specifically for supervisors working in youth and…
Overview: The BC social service sector plays a critical role in advancing Truth and Reconciliation. With growing commitments to inclusive, resilient, and equity-driven workplaces, organizations have a meaningful opportunity to embed Indigenous equity and perspectives into service delivery and workforce culture. Developed and delivered by RealEyes Capacity Consultants, this 3.5-hour training session supports supervisors, managers,…
