Accessible Customer Service

Training Date: By request

Delivery Format: Online-Live, Online-Recorded, In-Person, Cohort, In-Community

Training Swap: No

Are you unsure about how to interact with or effectively support people with disabilities? This one-hour course will provide your team with suggestions for how to create accessible and inclusive spaces for your customers or clients. Through discussion and case studies, participants will practice skills for supporting people with various types of disabilities. Self-paced, online course options are also available. To register or learn more, please contact m.lyon@telus.net.

Accessibility and Inclusion Matter Consulting

Accessibility and Inclusion Matter Consulting is a small BC business, directed by Melissa Lyon, who is a person with a disability. Melissa has extensive experience with both public and private sector organizations, offering training sessions related to disability awareness, accessibility, and inclusive leadership. She has taught non-credit courses at VIU and Capilano University and has created online, self-paced courses using Articulate Rise. Her lived experience as a person with a disability provides a unique perspective on inclusive leadership and practice. Melissa also leads organizations in creating accessibility plans and in creating resources to increase accessibility within an organization. She can tailor training to suit your needs. Contact m.lyon@telus.net

Some workshops of note include:
- Disability Inclusive Leadership and Practice
- Accessibility and Inclusion in the Workplace
- Creating Accessibility Plans
- Creating Accessible Documents and Social Media
- Promoting Accessible and Inclusive Customer Service
- A Call to Action: Identifying Barriers to Accessibility and Inclusion

View Trainer's Profile