Supervising staff in community service organizations comes with a unique set of challenges—limited budgets, staffing shortages, and scarce resources can make effective performance management feel out of reach. Yet, building a strong, mission-driven team starts with setting clear expectations, coaching for success, and addressing performance issues proactively and fairly. We also have to effectively identify…
Supervisors in community service and non-profit organizations are constantly making decisions—some in the moment, such as managing crises, resolving conflicts, or reallocating limited resources; others over time, like planning programs, writing funding proposals, or addressing staffing needs. Regardless of the timeline, each decision can have a deep impact on clients, staff, and the sustainability of…
In BC’s community service sector—where staff support vulnerable individuals and families in high-stress, emotionally charged environments—conflict is inevitable. Whether it’s tension within your team, disagreements with colleagues, or difficult interactions with clients, how supervisors respond can make all the difference in the world. This hands-on workshop is designed specifically for supervisors working in youth and…
Clear, compassionate, and consistent communication is essential for leaders in BC’s community-serving and non-profit organizations—especially when teams are working under pressure, supporting vulnerable populations, and juggling complex demands. Strong communication doesn’t just prevent misunderstandings—it fosters trust, improves team cohesion, and helps organizations stay mission-focused, even in challenging circumstances. This practical 4-hour workshop is designed for…
In BC’s community services and non-profit sector, managers are often stretched thin—navigating limited resources, urgent client needs, and complex, often competing priorities. Yet even in challenging conditions, it’s possible to lead with intention and foster a culture where high standards, accountability, and continuous improvement can thrive. This practical 3-hour workshop is designed specifically for managers…
Stepping into a supervisory role in the community services and non-profit sector is both exciting and demanding. For new Supervisors—especially those promoted from within—managing former peers, navigating strained resources, and supporting frontline staff working under pressure can feel overwhelming without the right tools. This practical, 3-hour workshop is designed specifically for new or emerging Supervisors…
This course can be customized to suit your needs. It is geared towards facilitating leaders to create more inclusive and accessible spaces. Common topics include: – Historical and current perspectives of accessibility and disability inclusion – Accessibility legislation – Inclusive leadership qualities – Disability types – Barriers to accessibility and inclusion – Strategies for removing…
This course can be customized to suit your needs. Common topics include: – Historical and current perspectives of accessibility and disability inclusion – Accessibility legislation – Disability types – Barriers to accessibility and inclusion – Strategies for removing barriers to accessibility and inclusion – Workplace accommodations
Across British Columbia, community service organizations play a vital role in supporting individuals and families. Yet many Supervisors in this sector step into their roles with little to no formal training in leadership or management. While their dedication is invaluable, the transition from being a strong individual contributor to effectively guiding others can be challenging…
