Performance Management for Community Service Organizations – (7 Hours)

Supervising staff in community service organizations comes with a unique set of challenges—limited budgets, staffing shortages, and scarce resources can make effective performance management feel out of reach. Yet, building a strong, mission-driven team starts with setting clear expectations, coaching for success, and addressing performance issues proactively and fairly. We also have to effectively identify…

Resolving Conflicts and Handling Difficult Situations – (4 Hours)

In BC’s community service sector—where staff support vulnerable individuals and families in high-stress, emotionally charged environments—conflict is inevitable. Whether it’s tension within your team, disagreements with colleagues, or difficult interactions with clients, how supervisors respond can make all the difference in the world. This hands-on workshop is designed specifically for supervisors working in youth and…

Effective Communication for Supervisors – (4 Hours)

Clear, compassionate, and consistent communication is essential for leaders in BC’s community-serving and non-profit organizations—especially when teams are working under pressure, supporting vulnerable populations, and juggling complex demands. Strong communication doesn’t just prevent misunderstandings—it fosters trust, improves team cohesion, and helps organizations stay mission-focused, even in challenging circumstances. This practical 4-hour workshop is designed for…

Disability Awareness & Inclusive Leadership

This course can be customized to suit your needs. It is geared towards facilitating leaders to create more inclusive and accessible spaces. Common topics include: – Historical and current perspectives of accessibility and disability inclusion – Accessibility legislation – Inclusive leadership qualities – Disability types – Barriers to accessibility and inclusion – Strategies for removing…