Effective Communication for Supervisors – (4 Hours)

Training Date: Company Cohort-based: By Request; Next In-Person Public Workshop: Oct 1st, 2025; Next virtual workshop: Oct 9th, 2025

Delivery Format: Online-Live, In-Person, Cohort, In-Community

Training Swap: Yes

Clear, compassionate, and consistent communication is essential for leaders in BC’s community-serving and non-profit organizations—especially when teams are working under pressure, supporting vulnerable populations, and juggling complex demands. Strong communication doesn’t just prevent misunderstandings—it fosters trust, improves team cohesion, and helps organizations stay mission-focused, even in challenging circumstances.

This practical 4-hour workshop is designed for Supervisors and emerging leaders in the social services and non-profit sector who want to build stronger communication skills and support more effective dialogue across their teams. In the workshop, participants will:

– Understand how strong communication supports service quality, staff wellbeing, and organizational effectiveness;
– Learn practical verbal and non-verbal communication strategies tailored to frontline environments;
– Explore how body language impacts relationships and trust, especially in emotionally-charged situations;
– Identify common barriers to communication in fast-paced or resource-stretched settings;
– Learn techniques for dealing with challenging personalities; and
– Apply effective approaches to navigating difficult conversations with confidence and care.

Designed specifically for BC’s non-profit and community services context, this session offers tools that are immediately applicable and rooted in real-world experience.

To register for individual seats for in-person or virtual sessions, go to: https://www.douglascollege.ca/programs-courses/training-group/corporate-training-development-programs/supervisory-training

To book a customized in-person or virtual cohort-based session for your Supervisory Team, click the ‘Register for this Course’ button below.

Douglas College - Training Group

Training Group is a Douglas College department that provides a wide variety of training and development options for individuals and organizations. We support supervisors and teams in BC’s community service sector to grow, lead, and thrive. Our expertise lies in the “people side” of organizational development—this includes complex areas like communication, collaboration, service delivery, change management, workplace culture, relationship-building, and staff engagement. These human-centered challenges are at the heart of community-based work, and our training helps organizations strengthen the skills that matter most for sustainable impact.

All of our sessions use a “Learning by Doing” approach, where participants actively engage with their peers through real-time, hands-on exercises. These may include role-playing, scenario-based problem-solving, group presentations, and other interactive activities designed to reflect the realities of working in nonprofit and community settings.

Training is flexible and can be delivered on-site at your organization, at any Douglas College campus, at another convenient location in your community and even virtually for convenience.

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