Do you have a topic related to accessibility, inclusion, or disability awareness that you would like training on? As a person with a disability who has extensive training and experience, I can create it for you! I can provide online, in-person, or self-paced training to suit your needs. Contact me at m.lyon@telus.net to learn more…
This one hour workshop will provide teams with a framework for creating an accessibility plan that meets the requirements of the Accessible BC Act legislation. The workshop will be adapted to suit the needs of your organization. Self-paced, online course options are also available. To register or learn more, please contact m.lyon@telus.net.
LivingWorks ASIST is the world’s leading suicide intervention training and an empowering program that promotes a whole community response to suicide prevention. In this 2-day in-person workshop, participants learn how to prevent suicide by recognizing signs, providing a skilled intervention, and developing a safety plan to keep someone safe from suicide. Upon completion of the…
This half-day session explores how to skillfully respond and de-escalate emotional distress. It can be customized to the needs of your organization, and is relevant for any staff or volunteers who interact in person, online, or on the phone. At the end of the session, participants will be able to: – Describe the stress response,…
Unlock your potential in a supportive work environment! Explore how psychological safety enhances wellbeing, creativity, and engagement while reducing stress and burnout. Join us to build a thriving culture where everyone can excel! Our self-paced online course provides a downloadable summary and a certificate of completion.<br> <br> Curriculum:<br> <br> Introduction<br> <br> Psychological Safety is…<br> -What…
In BC’s non-profit and community service sectors, supervisors are often tasked with onboarding and training new staff quickly — sometimes under urgent, high-pressure circumstances. With limited time, high caseloads, and complex service delivery models, it’s easy for new hires to feel overwhelmed and for supervisors to feel like they're “training on the fly.” The result?…
Leaders in BC’s non-profit and community service sectors are often called upon to speak — whether at community events, funding presentations, conferences, media interviews, team meetings, or internal trainings. But public speaking in this context isn’t just about confidence — it’s about connecting with people, communicating with clarity, and representing your organization's mission with authenticity…
In the world of non-profits and community service, the demands are high, and the resources are limited. Whether it’s time, funding, staff, or expertise — there never seems to be enough. As a supervisor or project lead, you’re expected to juggle frontline needs, reporting requirements, team support, and strategic goals, all while trying to make…
Workplace bullying and harassment incidents are real and often under-reported issues — not only among staff and management, but sometimes even involving clients, suppliers and other partners int he community. In community service and non-profit environments, where relationships and trust are central to your mission, these behaviours can be particularly damaging to team cohesion, service…
Supervising staff in community service organizations comes with a unique set of challenges—limited budgets, staffing shortages, and scarce resources can make effective performance management feel out of reach. Yet, building a strong, mission-driven team starts with setting clear expectations, coaching for success, and addressing performance issues proactively and fairly. We also have to effectively identify…
