Team Building and Collaboration

Microaggressions Matter: Building Inclusive Workplaces (1.5 hours)

Dive into this course to understand microaggressions and their profound impacts. Learn strategies to foster inclusivity, improve team dynamics, and enhance workplace culture through awareness and proactive engagement. Our self-paced online course provides a downloadable summary and a certificate of completion. Curriculum: Introduction Microaggressions -What Are Microaggressions? -Understanding Microaggressions -Microaggressions in the…

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Understanding Bias (1 hour)

Dive into "Understanding Bias" and discover the hidden influences shaping perceptions and decisions. This transformative course equips you with tools to identify and address biases in personal and professional settings, fostering inclusivity. Our self-paced online course provides a downloadable summary and a certificate of completion. Curriculum:<be> Introduction Understanding Bias -Do I Have…

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Truth and Reconciliation (3 hours)

Embark on a transformative journey with this course, designed to guide individuals and organizations in integrating reconciliation principles into their workplaces. Take away actionable steps to foster inclusive environments. Our self-paced online course provides a downloadable summary and a certificate of completion. Course curriculum: Introduction Truth: Setting the Context -Truth and Reconciliation …

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Building Capacity: Practical Training Tools for Team Leaders – (4 hours)

In BC’s non-profit and community service sectors, supervisors are often tasked with onboarding and training new staff quickly — sometimes under urgent, high-pressure circumstances. With limited time, high caseloads, and complex service delivery models, it’s easy for new hires to feel overwhelmed and for supervisors to feel like they're “training on the fly.” The result?…

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Creating Respectful & Inclusive Workplaces – (4 hours)

Workplace bullying and harassment incidents are real and often under-reported issues — not only among staff and management, but sometimes even involving clients, suppliers and other partners int he community. In community service and non-profit environments, where relationships and trust are central to your mission, these behaviours can be particularly damaging to team cohesion, service…

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Performance Management for Community Service Organizations – (7 Hours)

Supervising staff in community service organizations comes with a unique set of challenges—limited budgets, staffing shortages, and scarce resources can make effective performance management feel out of reach. Yet, building a strong, mission-driven team starts with setting clear expectations, coaching for success, and addressing performance issues proactively and fairly. We also have to effectively identify…

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Decision Making, Critical Thinking & Creativity for Community Serving Organizations – (4 Hours)

Supervisors in community service and non-profit organizations are constantly making decisions—some in the moment, such as managing crises, resolving conflicts, or reallocating limited resources; others over time, like planning programs, writing funding proposals, or addressing staffing needs. Regardless of the timeline, each decision can have a deep impact on clients, staff, and the sustainability of…

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Resolving Conflicts and Handling Difficult Situations – (4 Hours)

In BC’s community service sector—where staff support vulnerable individuals and families in high-stress, emotionally charged environments—conflict is inevitable. Whether it’s tension within your team, disagreements with colleagues, or difficult interactions with clients, how supervisors respond can make all the difference in the world. This hands-on workshop is designed specifically for supervisors working in youth and…

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Effective Communication for Supervisors – (4 Hours)

Clear, compassionate, and consistent communication is essential for leaders in BC’s community-serving and non-profit organizations—especially when teams are working under pressure, supporting vulnerable populations, and juggling complex demands. Strong communication doesn’t just prevent misunderstandings—it fosters trust, improves team cohesion, and helps organizations stay mission-focused, even in challenging circumstances. This practical 4-hour workshop is designed for…

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Creating a Culture of Excellence and Sustainability – (4 Hours)

In BC’s community services and non-profit sector, managers are often stretched thin—navigating limited resources, urgent client needs, and complex, often competing priorities. Yet even in challenging conditions, it’s possible to lead with intention and foster a culture where high standards, accountability, and continuous improvement can thrive. This practical 3-hour workshop is designed specifically for managers…

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