In BC’s non-profit and community service sectors, supervisors are often tasked with onboarding and training new staff quickly — sometimes under urgent, high-pressure circumstances. With limited time, high caseloads, and complex service delivery models, it’s easy for new hires to feel overwhelmed and for supervisors to feel like they're “training on the fly.” The result?…
Workplace bullying and harassment incidents are real and often under-reported issues — not only among staff and management, but sometimes even involving clients, suppliers and other partners int he community. In community service and non-profit environments, where relationships and trust are central to your mission, these behaviours can be particularly damaging to team cohesion, service…
Supervising staff in community service organizations comes with a unique set of challenges—limited budgets, staffing shortages, and scarce resources can make effective performance management feel out of reach. Yet, building a strong, mission-driven team starts with setting clear expectations, coaching for success, and addressing performance issues proactively and fairly. We also have to effectively identify…
In BC’s community service sector—where staff support vulnerable individuals and families in high-stress, emotionally charged environments—conflict is inevitable. Whether it’s tension within your team, disagreements with colleagues, or difficult interactions with clients, how supervisors respond can make all the difference in the world. This hands-on workshop is designed specifically for supervisors working in youth and…
Clear, compassionate, and consistent communication is essential for leaders in BC’s community-serving and non-profit organizations—especially when teams are working under pressure, supporting vulnerable populations, and juggling complex demands. Strong communication doesn’t just prevent misunderstandings—it fosters trust, improves team cohesion, and helps organizations stay mission-focused, even in challenging circumstances. This practical 4-hour workshop is designed for…
In BC’s community services and non-profit sector, managers are often stretched thin—navigating limited resources, urgent client needs, and complex, often competing priorities. Yet even in challenging conditions, it’s possible to lead with intention and foster a culture where high standards, accountability, and continuous improvement can thrive. This practical 3-hour workshop is designed specifically for managers…
Overview: The BC social service sector plays a critical role in advancing Truth and Reconciliation. With growing commitments to inclusive, resilient, and equity-driven workplaces, organizations have a meaningful opportunity to embed Indigenous equity and perspectives into service delivery and workforce culture. Developed and delivered by RealEyes Capacity Consultants, this 3.5-hour training session supports supervisors, managers,…
Stepping into a supervisory role in the community services and non-profit sector is both exciting and demanding. For new Supervisors—especially those promoted from within—managing former peers, navigating strained resources, and supporting frontline staff working under pressure can feel overwhelming without the right tools. This practical, 3-hour workshop is designed specifically for new or emerging Supervisors…
This course can be customized to suit your needs. It is geared towards facilitating leaders to create more inclusive and accessible spaces. Common topics include: – Historical and current perspectives of accessibility and disability inclusion – Accessibility legislation – Inclusive leadership qualities – Disability types – Barriers to accessibility and inclusion – Strategies for removing…
This course can be customized to suit your needs. Common topics include: – Historical and current perspectives of accessibility and disability inclusion – Accessibility legislation – Disability types – Barriers to accessibility and inclusion – Strategies for removing barriers to accessibility and inclusion – Workplace accommodations Self-paced, online course options are also available. To register…
