Tools for Working With Challenging Calls
Crisis Intervention Post-crisis follow-up Self-awareness and self-reflection Self-Care and Burnout Prevention Stress management techniques Trauma-informed care Work-life balance strategies
Training Date: Ongoing
Delivery Format: Online-Live, Online-Recorded
Training Swap: Yes
Suitable for those working in a range of organizations, this introductory webinar provides staff with the necessary skills for dealing with callers who are in an elevated state.In this session, we will cover the following: – Self-care before, during, and after tough calls – Skills to support yourself and others – The three R’s – How to access further training and support
Register for this course
The Crisis Centre of BC
The Crisis Centre of BC believes in a world where the human experience of suicide and crisis is met with compassion, respect, and understanding. We provide opportunities for connection where people are valued and supported to address crisis and suicide.
The Crisis Centre specializes in fostering resilience and capacity in individuals, organizations and communities. Our trauma-informed training and courses build compassionate, connected, suicide-safer communities through:
- destigmatizing suicide and mental health
- strengthening intervention and de-escalation skills
- facilitating growth and recovery after a suicide experience
- providing skills and strategies that foster wellness and help prevent stress, burnout, vicarious trauma, and compassion fatigue
Our team of professional staff provides programs suitable for all roles and levels of education and experience. We work with 200+ organizations annually, including health care, emergency responders, mental health agencies, community and faith-based, k to 12 and higher education, government and business.
The Crisis Centre specializes in fostering resilience and capacity in individuals, organizations and communities. Our trauma-informed training and courses build compassionate, connected, suicide-safer communities through:
- destigmatizing suicide and mental health
- strengthening intervention and de-escalation skills
- facilitating growth and recovery after a suicide experience
- providing skills and strategies that foster wellness and help prevent stress, burnout, vicarious trauma, and compassion fatigue
Our team of professional staff provides programs suitable for all roles and levels of education and experience. We work with 200+ organizations annually, including health care, emergency responders, mental health agencies, community and faith-based, k to 12 and higher education, government and business.