Leadership Skills

  • Job Developer

    Job Developers have an important role to play in helping candidates (i.e., job-seeking clients) find meaningful employment and creating strong partnerships with employers; they make a crucial link between the agencies supporting candidates and the local business community. Job Developers need to be equipped to support diverse candidates while also meeting the needs of employers….

  • Case Manager

    Case management is a process that facilitates client access to appropriate services and supports. This course is designed to equip case managers to conduct needs assessments, conceptualize cases, prioritize client needs, collaborate with clients to develop action plans and select interventions, and follow-up to ensure clients have achieved their identified goals. The course will also…

  • Developing Career Programs, Services, or Courses

    Participants will learn how to integrate required components to develop successful career programs, services, or courses to achieve desired outcomes. Focus will be on identifying the client group and specific needs of that group, formulating course/program purpose, and building a comprehensive outline. Note: This course is part of the larger Career Management Professional Program. Course…

  • Career Coaching Skills

    This course will highlight differences between coaching and counselling. It is designed to develop/enhance the skills of managers, supervisors, HR managers, coaches, and career practitioners who need to coach employees or clients regarding career issues. Note: This course is part of the larger Career Management Professional Program. Course prerequisites apply. New students must apply online:…

  • Administering and Interpreting Career Assessments

    This course provides an overview of several assessment tools commonly used to facilitate career decision-making (i.e., tools that assess skills, interests, values, and personal style), including assessment selection, administration, interpretation, and integration of results. In addition, this course will consider the assessment process. Note: This course is part of the larger Career Management Professional Program….

  • Customized Course or Workshop Related to Disability Awareness and/or Accessibility

    Do you have a topic related to accessibility, inclusion, or disability awareness that you would like training on? As a person with a disability who has extensive training and experience, I can create it for you! I can provide online, in-person, or self-paced training to suit your needs. Contact me at m.lyon@telus.net to learn more…

  • Creating Accessible Environments

    This 90-minute customizable course has been created to assist organizations with identifying, removing, and preventing physical or environmental barriers to accessibility and inclusion. Participants will leave with many resources and strategies for creating more accessible environments. This course is also available in an online, self-paced format. If you’d like to learn more or register, please…

  • Accessible Emergency Planning

    This 90 minute workshop will help your organization identify and remove barriers to accessibility in emergency planning. It will provide you with a framework and strategies for ensuring that people with disabilities are considered when preparing for emergency situations. Self-paced, online course options are also available. To register or learn more, please contact m.lyon@telus.net.

  • Accessible Customer Service

    Are you unsure about how to interact with or effectively support people with disabilities? This one-hour course will provide your team with suggestions for how to create accessible and inclusive spaces for your customers or clients. Through discussion and case studies, participants will practice skills for supporting people with various types of disabilities. Self-paced, online…