Case Management

  • Job Developer

    Job Developers have an important role to play in helping candidates (i.e., job-seeking clients) find meaningful employment and creating strong partnerships with employers; they make a crucial link between the agencies supporting candidates and the local business community. Job Developers need to be equipped to support diverse candidates while also meeting the needs of employers….

  • Case Manager

    Case management is a process that facilitates client access to appropriate services and supports. This course is designed to equip case managers to conduct needs assessments, conceptualize cases, prioritize client needs, collaborate with clients to develop action plans and select interventions, and follow-up to ensure clients have achieved their identified goals. The course will also…

  • Work Search Essentials 2: Interview and Negotiation Strategies

    This course will provide career management professionals with the tools they need to coach clients through the process of employment interviews and job negotiations. Types of interviews and commonly used interviewing techniques will be introduced and tips provided to facilitate interview and negotiation success. Note: This course is part of the larger Career Management Professional…

  • Work Search Essentials 1: Resumes, Cover Letters, and Career Portfolios

    Career Management Professionals must be able to effectively guide clients through searching for and securing work opportunities. This includes developing and maintaining resumes, cover letters, and portfolios. With increasing competition from local and global markets, clients must have work search documents that stand out and get noticed. This course will take an in-depth look into…

  • Career Coaching Skills

    This course will highlight differences between coaching and counselling. It is designed to develop/enhance the skills of managers, supervisors, HR managers, coaches, and career practitioners who need to coach employees or clients regarding career issues. Note: This course is part of the larger Career Management Professional Program. Course prerequisites apply. New students must apply online:…

  • Administering and Interpreting Career Assessments

    This course provides an overview of several assessment tools commonly used to facilitate career decision-making (i.e., tools that assess skills, interests, values, and personal style), including assessment selection, administration, interpretation, and integration of results. In addition, this course will consider the assessment process. Note: This course is part of the larger Career Management Professional Program….